Last update 22 november 2024

PAYMENT

Full payment is required at the time of your cleaning.

A credit card number must be kept on record with your AbracadaClean office. Your account will be charged the due amount, plus any applicable fees, for each cleaning unless you provide an alternative form of payment at the time of service. AbracadaClean accepts MasterCard, Visa, American Express, checks or cash.

A $25 fee will be applied for each returned check or failed credit card transaction.

ACCESS

You have several options for providing AbracadaClean entry to your home: The most straightforward method is to leave a key to your residence with AbracadaClean. Your key will be securely stored in our key safe. All keys are coded for security purposes, and your name or address will never be attached. If you have an alarm system, please provide access instructions to your AbracadaClean office.

For your protection, we do not return keys via mail. We request that customers visit their AbracadaClean office and present a photo ID before a key is handed back. If leaving a key with AbracadaClean is not feasible, you may meet the service provider at your home. Please refer to the Cancellation Policy should AbracadaClean be unable to access your home during the agreed-upon arrival window. If neither of the above options is possible, please make alternative arrangements with your AbracadaClean office.

SCHEDULING

Recurring cleanings are scheduled based on our checklist and priorities discussed during your consultation. One-Time Cleanings are scheduled as standard time blocks. We will make every effort to complete your service within the allocated time. If you opt out of a deep clean at the beginning of your service, please note that it may take several cleanings to establish your ongoing maintenance needs. We ask for your patience while we learn the best way to clean your home and assure you that our maintenance cleanings will address areas requiring additional attention as promptly as possible. Some homes may incur a first-time cleaning fee.

Every started hour is due.

Booked/reserved hours are billed in full, even if they are not fully utilized on the day of the service.

We strive to ensure that the same staff members clean your home or office regularly; however, this cannot be guaranteed. Due to vacation, illness, or departure from the company, AbracadaClean may occasionally send a replacement professional cleaner.

If, due to the unique nature of your home, your service providers are unable to complete your cleaning within the requested time, we may call you for authorization to spend more time cleaning. We will inform you of any additional costs before proceeding. We reserve the right to charge extra fees to the final price of cleanings considered heavy or inconsistent with the home description provided at booking. To be safe, always review the information you entered in the booking form and remember that, to perform our job, you should leave the place uncluttered.

ARRIVAL WINDOWS

To ensure quality service for all valued clients, AbracadaClean cannot guarantee exact arrival times. Arrival windows allow our professional cleaners to manage the variables of each day and each home without affecting the promises we make to you.

Service provider(s) will arrive within the following timeframes:

– When we have a key to the home, our arrival window is between 8am and 4pm.
– When we are meeting someone at the home, we will set a two-hour arrival window between 8am and 4pm.

ROTATION SYSTEM FOR RECURRING CLEANING SERVICES

As part of our recurring cleaning services, we use a rotation system for certain specific tasks. This means that not all areas of your home are fully cleaned during each visit. For example, tasks such as baseboard cleaning or other specific elements may be performed on alternating visits.

However, if you would like certain tasks, such as a full cleaning of all windows, to be done in a single visit, we offer a specific option that allows for this customization. Please refer to our additional service options for more details.

24-HOUR GUARANTEE

Since cleaning is a highly personal and human service, we understand that occasionally an area may not be cleaned to your satisfaction. We do not offer refunds, but AbracadaClean will gladly re-clean any area you are not satisfied with. Just inform us of any issues or concerns within 24 hours of your cleaning, and we will do our best to rectify the situation.
This guarantee is only valid for recurring cleaning services over $150.

GRATUITY

AbracadaClean does not require tips, but it is a meaningful way to thank your professional cleaners. If you really wish to leave a tip, please give it in cash directly to the cleaners and do not add tips to card or check payments.
Even posting an online review expressing your appreciation for their service can mean a great deal.

CANCELLATION

We understand that it may be necessary to reschedule at times. If you need to cancel or skip your scheduled service, AbracadaClean requires two business days’ notice. If we receive less than two business days’ notice or if we cannot access your home, you may be charged up to the full price of your cleaning.(Except in the case of a hurricane on the cleaning day or a power outage caused by a hurricane) All future cleanings will remain unchanged. Please contact us directly to make schedule changes. Schedule or service changes cannot be made through your professional cleaner.

Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our standard One-Time Cleaning charges will apply.

SUPPLIES

AbracadaClean uses safe and effective professional-grade cleaning supplies to clean your home. However, if you have specific products you would like us to use on particular surfaces, we are happy to accommodate your request. Please contact our office before your cleaning to provide instructions for your professional cleaner.

BREAKAGE/LOSS

AbracadaClean is bonded and insured. If breakage/loss occurs, notification must be made within 24 hours of service. Key replacement/locksmith fees are covered only if keys are lost or miscoded. There is a $100 per location liability limit for key replacement and/or locksmith services.

PETS

Please secure all pets. AbracadaClean will treat all pets with care and respect; however, we cannot be responsible for their escape.

MODIFICATION OF TERMS AND SITE ADJUSTMENT

AbracadaClean retains the right to alter these Terms at any moment, at its sole and unrestricted discretion. Unless otherwise required by law, such changes will become effective immediately upon being posted on this Site or, when required by applicable law, notified via email. Your continued access to or use of the Site or Services following the posting of any updates to the Terms will be considered your acceptance of those changes.

Furthermore, we reserve the right to alter, suspend, or terminate the Site (or any part of the Site, Content, or Services), either temporarily or permanently, for any reason or no reason, without prior notice. You acknowledge that we will not be responsible to you or any third party for any changes, suspension, or termination of any Services or Content. For instance, we may, at our discretion, update the information and materials on the Site periodically and may restrict access to some or all Services and/or Content, for both guests and users.

SERVICE LIMITATIONS

For safety and insurance reasons, we do not climb higher than a two-step ladder.

We will attempt to reach all visible areas using an extension duster or vacuum extension.

We cannot move items weighing more than 25 pounds.

We cannot touch or move firearms in order to clean an area. Customers who own firearms should relocate them to an area we do not clean.

We do not clean animal/human feces, urine, vomit, blood, or other similar biohazard materials.

We do not use bleach unless specifically requested by the client. Please note that we will not be responsible for any damage it may cause.

We clean only “living space,” which refers to the area in a home or facility that is air-conditioned.

We do not remove or haul away trash, debris, or furniture. This also applies to Post-Construction Cleanup.

Before we begin a new construction job, all equipment, tools, and/or debris must be removed. It is highly recommended that all construction work orders be completed before final cleanup services are provided. The final clean we provide is a thorough and detailed deep clean in preparation for the new homeowners to move in. We do not guarantee this type of service, as most construction companies fail to adhere to this policy and typically have contractors working inside the home while cleaners are trying to clean it. As they clean some areas, contractors often create additional messes in areas that have already been cleaned by the cleaning crew. We take no responsibility for the outcome of cleanings that fall under “NEW CONSTRUCTION.”

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use AbracadaClean’s website if you do not agree to all the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and any or all Agreements: “Client,” “You,” and “Your” refer to you, the person accessing this website and agreeing to the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to our Company. “Party,” “Parties,” or “Us” refer to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs regarding the provision of the Company’s stated services/products, in accordance with and subject to prevailing U.S. law. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore refer to the same.